CHITRAPRADHA GANESAN. The Role of Machine Learning in Automating Sales Processes and Customer Support within CRM Systems. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 12, n. 23s, p. 2851 –, 2024. Disponível em: https://www.ijisae.org/index.php/IJISAE/article/view/7543. Acesso em: 23 sep. 2025.