SANTHOSH PININTI. Scalable AI and ML-Powered Customer Support for Telecom Enterprises: Optimizing Engagement for 200 Million+ Customers. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 12, n. 23s, p. 3616–3617, 2024. Disponível em: https://www.ijisae.org/index.php/IJISAE/article/view/7800. Acesso em: 20 sep. 2025.