VIKAS PRASAD. Human-Centered Platform Engineering for AI-Driven Omnichannel Automation in Enterprise Contact Centers. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 750–759, 2026. Disponível em: https://www.ijisae.org/index.php/IJISAE/article/view/8241. Acesso em: 12 may. 2026.