GOPAL YUVARAJ. From Episodic Audits to Continuous Intelligence: A Socio-Technical Framework for Enterprise Service Quality Evaluation. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 1381 –, 2026. Disponível em: https://www.ijisae.org/index.php/IJISAE/article/view/8357. Acesso em: 11 jun. 2026.