NAYAN KUMAR SURESHBHAI PATEL. From Reactive ITSM to Predictive Incident Prevention Using AI. International Journal of Intelligent Systems and Applications in Engineering, [S. l.], v. 14, n. 1s, p. 2367 –, 2026. Disponível em: https://www.ijisae.org/index.php/IJISAE/article/view/8541. Acesso em: 12 sep. 2026.