Vikas Prasad (2026) “AI-Driven Workforce Optimization in Enterprise Contact Centers: From Static Planning to Continuous, Human-Centered Operations”, International Journal of Intelligent Systems and Applications in Engineering, 14(1s), pp. 760–768. Available at: https://www.ijisae.org/index.php/IJISAE/article/view/8242 (Accessed: 12 May 2026).