Nayan Kumar Sureshbhai Patel. From Reactive ITSM to Predictive Incident Prevention Using AI. Int J Intell Syst Appl Eng [Internet]. 2026 Aug. 31 [cited 2026 Sep. 12];14(1s):2367 -. Available from: https://www.ijisae.org/index.php/IJISAE/article/view/8541