AI-Powered Chatbots and Service Agents: Redefining Customer Support with Microsoft Co-Pilot

Authors

  • Satyanarayana Asundi

Keywords:

AI chatbots, Microsoft Co-Pilot, customer support automation, NLP, machine learning, AI ethics, CRM integration.

Abstract

Artificial Intelligence (AI) has significantly transformed customer service, with AI-powered chatbots and service agents redefining customer interactions. Microsoft Co-Pilot, an AI-driven virtual assistant, has been integrated into various enterprise solutions, enhancing customer experience and operational efficiency. This paper examines the role of AI service agents in Microsoft Co-Pilot, analysing their benefits, business impact, and ethical considerations. Additionally, it explores the challenges and regulatory frameworks governing AI-powered decision-making in customer service automation.

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Published

30.10.2023

How to Cite

Satyanarayana Asundi. (2023). AI-Powered Chatbots and Service Agents: Redefining Customer Support with Microsoft Co-Pilot. International Journal of Intelligent Systems and Applications in Engineering, 11(11s), 615 –. Retrieved from https://www.ijisae.org/index.php/IJISAE/article/view/7267

Issue

Vol. 11 No. 11s (2023)

Section

Research Article

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